FACTS FAQ

1. I am a financial aid student, why do I need to enroll with FACTS?

Even though you may be receiving a financial aid award, the amount of your award may not cover your outstanding balance in full. Changes in class schedules may result in a change to the amount of financial aid that will actually pay to your account. This partnership with FACTS helps to ensure collection on our outstanding tuition payments that are a result of unforeseen changes in our student’s schedules. Financial information must be provided on the enrollment application in order to complete the process.

2. What do I do if I receive financial aid after I’ve enrolled in the payment plan?

If your financial aid was not complete at the time you enrolled with the FACTS program, you were enrolled in a regular monthly payment plan. Once you receive an official award letter from the KCC Financial Aid office, you must contact the Business Office at 269.965.4140 to change to the deferred payment plan. Changes must be requested at least 6 days prior to your scheduled payment date to take affect for that payment. Please note that any down payments or monthly payments withdrawn by FACTS under the regular payment plan are binding under the original signed agreement and will not be refunded until the scheduled financial aid refund dates. The enrollment fee will not be refunded.

3. How do I enroll with FACTS?

Visit our enrollment instructions page for information about enrolling in the FACTS program.

4. How do I enroll in a deferred “Pending Aid” payment plan?

Once you have received an official award letter from the KCC Financial Aid office, FACTS recognizes this and automatically enrolls you into the deferred pending aid payment plan. This payment plan offers only one payment option in which payments will not begin until after financial aid has been paid to your account. If you do not have a complete financial aid package, FACTS will direct you to sign up for one of the regular monthly payment plan options. FACTS does not have access to your award amounts, so they will divide your current balance into two equal payments. Your payments will be adjusted once financial aid transmits. If there is a balance remaining on your student account after financial aid is paid, FACTS will process the payments as scheduled until the balance is paid in full.

5. How do I pay KCC directly?

Payment can be made in person with cash, check, money order or credit card at any KCC registration site. Credit card payments can be made over the phone or through the Make A Payment site located within the KRIS portal on KCC’s homepage.

6. How much does this cost / What are the fees?

There is no charge to pay KCC directly. A non-refundable $30 enrollment fee will be charged within 24 hours of signing up under the regular monthly payment plan option. For students signing up under the deferred pending aid payment plan, the non-refundable $30 enrollment fee will be charged within 24 hours of the first payment withdrawn from your account. If the payment plan is not used, no fee is assessed. All down payments will be processed immediately from the account provided on the application form. There is a $2 fee for all full payments made through e-Cashier. These payments will be withdrawn immediately.

7. How often do I need to enroll with FACTS?

You must enroll with FACTS every semester. FACTS does not retain any personal information provided on the application so a new form must be completed every semester.

8. How are payments made?

Payments are made electronically by registering a checking account, savings account, or credit card with FACTS on the enrollment application. This application authorizes FACTS to withdraw / charge a specific amount on a specific date to the provided account to pay your outstanding tuition charges.

9. When will the payments be withdrawn from my bank account?

Full payments and down payments are withdrawn immediately from the provided account. FACTS attempts each monthly payment on the 5th of the month. Missed payments will be re-attempted on the 20th of the same month. Your financial institution determines the time of the day the payment is debited. FACTS recommends that you check with your financial institution to determine how far in advance funds should be deposited into your account to ensure the automatic payment clears. You will be responsible for any overdraft charges from your bank and from FACTS for failed payments. If a payment date falls on a weekend or banking holiday, the payment will be attempted the following business day.

10. What if I don’t have a bank account or credit card?

You must use a bank account or credit card to enroll with FACTS. If you do not have one, you may ask someone else (such as a parent or relative) for permission to use their account.

11. What if I miss a payment?

FACTS re-attempts each missing payment until the balance is paid. They will re-attempt a missed payment on the same day as a regularly scheduled payment resulting in 2 or more payments being withdrawn from your account. For each returned payment, FACTS assesses a $30 FACTS Returned Payment Fee. FACTS Returned Payment Fees are automatically deducted from the provided account. KCC cannot stop the Returned Payment Fee assessed by FACTS. If the FACTS Returned Payment Fee is returned unpaid to FACTS, they will continue to reattempt this payment until the charge is paid in full. This fee is paid directly to FACTS and KCC does not have any jurisdiction over the timing of the payment attempts. Your bank may also charge you fees if your account is overdrawn. These fees are the account owner’s responsibility. KCC can only stop the tuition payment re-attempt if the student contacts the Business Office at 269.965.4140.

12. If payments are made automatically from my bank account or processed to my credit card, does that mean FACTS or KCC has direct access to my account?

No one other than your own financial institution and you ever has access to your account. When you arrange to have an automatic payment through FACTS, you have authorized a specific payment amount to be paid on a specific date by your bank.

13. Will FACTS disclose my personal information to a third party?

No. FACTS acts as an agent for institutions in administering their payment plans. It is the policy of FACTS to protect all personal and financial information provided to us by all participants. FACTS does not sell or share any nonpublic personal information or client lists to any third party, except as agreed to by you, or as may be necessary to complete a transaction in the ordinary course of business, or as required under an applicable law.

14. How will I be notified of my payment information?

Once an agreement is posted to the FACTS system, you will receive a confirmation notification of your payment amount by e-mail or letter. The notification has important information you MUST have to log on to MyPaymentPlan, such as your FACTS Access Code. The notification also serves as a reminder that a non-refundable $30 per semester enrollment fee will be processed from the account indicated on the agreement. You will also be notified of any changes to your KCC balance, this includes schedule changes as well as book purchases.

15. Why do I continually receive emails from FACTS?

Every time KCC transmits an updated balance file to FACTS that results in a change to your payment amount, you will receive an email notification or letter from FACTS.

16. What is the FACTS Access Code?

To help protect your privacy, FACTS asks you to create an access code on your enrollment application. If you should contact FACTS via phone or the web concerning your agreement, you will be required to verify your FACTS Access Code. If you do not create this code on your application, one will be randomly assigned to you.

17 .Can I pay by phone with FACTS?

In accordance with the Terms and Conditions of your FACTS agreement, payments are processed electronically. FACTS does not accept payment by phone.

18. Who do I contact for help?

To change your address, phone or banking information contact Nelnet at 800-609-8056. For all other questions or concerns, contact the Kellogg Community College Business Office at 269-965-4140.