Payment Plan FAQ

1. I am a financial aid student. Why do I need to enroll in a payment plan?

Even though you may be receiving a financial aid award, the amount of your award may not cover your outstanding balance in full. Changes in class schedules may result in a change to the amount of financial aid that will actually pay to your account. This payment plan helps to ensure collection on our outstanding tuition payments that are a result of unforeseen changes in our student’s schedules. Financial information must be provided on the enrollment application in order to complete the process.

2. What if I receive financial aid after I’ve enrolled in the payment plan?

If your financial aid was not complete at the time you enrolled with the payment plan, you’ve already been required to pay some amount under our regular monthly payment plan. Once you receive an official award letter from the KCC Financial Aid office, you must contact the Business Office at 269-965-4140 to change to the pending aid payment plan. Changes must be requested at least 6 days prior to your scheduled payment date to take affect for that payment. Please note that any down payments or monthly payments withdrawn under the regular payment plan are binding under the original signed agreement and will not be refunded until the scheduled financial aid refund dates. The enrollment fee will not be refunded.

3. How do I enroll in the payment plan?

Visit our enrollment instructions page for information about enrolling in the payment plan.

4. How do I enroll in a Pending Aid payment plan?

Once you have received an official award letter from the KCC Financial Aid office, the payment plan recognizes this and automatically enrolls you into the pending aid payment plan. This plan offers only one payment option in which payments will not begin until after financial aid has been paid to your account. If you do not have a complete financial aid package, the payment plan will direct you to sign up for one of the regular monthly payment plan options. The payment plan does not have access to your award amounts, so it will divide your current balance into two equal payments. Your payments will be adjusted once financial aid transmits. If there is a balance remaining on your student account after financial aid is paid, the payment plan will process the payments as scheduled until the balance is paid in full.

5. How do I pay KCC directly?

Payment can be made in person with cash, check, money order or credit card at any KCC registration site. Credit card payments can be made over the phone or through the Make A Payment site located within the KRIS portal on KCC’s homepage.

6. How much does this cost?

There is no charge to pay KCC directly. A non-refundable $30 enrollment fee will be charged within 24 hours of signing up under the regular monthly payment plan option. For students signing up under the pending aid payment plan, the non-refundable $30 enrollment fee will be charged within 24 hours of the first payment withdrawn from your account. If the payment plan is not used, no fee is assessed. All down payments will be processed immediately from the account provided on the application form. There is a $2 fee for all full payments made through e-Cashier. These payments will be withdrawn immediately.

7. How often do I need to enroll in the payment plan?

You must enroll in the payment plan every semester.

8. How are payments made?

Payments are made electronically by registering a checking account, savings account, or credit card with the payment plan on the enrollment application. This application authorizes Nelnet Business Solutions to withdraw/charge a specific amount on a specific date to the provided account to pay your outstanding tuition charges.

9. When will the payments be withdrawn from my bank account?

Full payments and down payments are withdrawn immediately from the provided account. The payment plan attempts each monthly payment on the fifth of the month. Missed payments will be re-attempted on the 20th of the same month. Your financial institution determines the time of the day the payment is debited. Nelnet recommends that you check with your financial institution to determine how far in advance funds should be deposited into your account to ensure the automatic payment clears. You will be responsible for any overdraft charges from your bank and from the Nelnet Business Solutions for failed payments. If a payment date falls on a weekend or banking holiday, the payment will be attempted the following business day.

10. What if I don’t have a bank account or credit card?

You must use a bank account or credit card to enroll in the payment plan. If you do not have one, you may ask someone else (such as a parent or relative) for permission to use their account.

11. What if I miss a payment?

Any missed payments will be re-attempted until the balance is paid. The plan will attempt a missed payment on the same day as a regularly scheduled payment date, which may result in two or more payments being withdrawn from your account. For any returned payments, a $30 Returned Payment Fee will be assessed. Returned Payment Fees are automatically deducted from the provided account. KCC cannot stop the Returned Payment Fee assessed. If the Returned Payment Fee is returned unpaid, reattempts will continue until the charge is paid in full. This fee is paid directly to Nelnet Business Solutions and KCC does not have any jurisdiction over the timing of the payment attempts. Your bank may also charge you fees if your account is overdrawn. These fees are the account owner’s responsibility. KCC can only stop the tuition payment re-attempt if the student contacts the Business Office at 269-965-4140.

12. If payments are made automatically from my bank account or processed to my credit card, does that mean the payment plan or KCC has direct access to my account?

No one other than your own financial institution and you ever has access to your account. When you arrange to have an automatic payment through the payment plan, you have authorized a specific payment amount to be paid on a specific date by your bank.

13. Will Nelnet Business Solutions disclose my personal information to a third party?

No. Nelnet Business Solutions acts as an agent for institutions in administering their payment plans. It is the policy of the payment plan to protect all personal and financial information provided to us by all participants. Nelnet does not sell or share any nonpublic personal information or client lists to any third party, except as agreed to by you, or as may be necessary to complete a transaction in the ordinary course of business, or as required under an applicable law.

14. How will I be notified of my payment information?

Once an agreement is posted to the payment plan system, you will receive a confirmation notification of your payment amount by email or letter. The notification also serves as a reminder that a nonrefundable $30 per semester enrollment fee will be processed from the account indicated on the agreement. You will also be notified of any changes to your KCC balance, this includes schedule changes as well as book purchases.

15. Why do I continually receive emails from Nelnet Business Solutions?

Every time KCC transmits an updated balance file to the payment plan that results in a change to your payment amount, you will receive an email notification or letter from the Nelnet Business Solutions.

16. Can I pay by phone with the payment plan?

In accordance with the Terms and Conditions of your payment plan agreement, payments are processed electronically. The payment plan does not accept payment by phone.

17. Who do I contact for help?

To change your address, phone or banking information contact Nelnet at 800-609-8056. For all other questions or concerns, contact the Kellogg Community College Business Office at 269-965-4140.