Technology Training

  • Training
  • Phone Support
  • Voicemail
learn-button The I.S. Department provides instructional technology training for faculty and staff. You may contact Ron Coller at ext. 2387 or training@kellogg.edu to schedule individual training on any technology used on campus.

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Printable KCC-Phone-Instructions

Set a Callback

If the call is to an internal user and they do not answer, you can press CallBack and end the call attempt. When the user ends their current or next call, the system will call you and, when you answer, automatically make another call attempt to the user.

Calling a Person from the Contacts List

You can use any directory contact to make a call. You can also use the directory in any function where Dir is displayed.

    1.Press the CONTACTS key. The directory menu is displayed.
    2.Use the left/right keys to select the type of directory entries you want displayed; External, Users, Groups, Personal (Your own personal directory contacts) or All.
    3.Use the up/down keys to scroll through the list or start dialing the name you want to find to display matching entries. If you dial a name, to return to the full list, press Clear.
    4.To view more details of the highlighted name, press Details. To return to the directory press List.
    5.When the required entry is highlighted, press Call or press the button next to the name.

Redialling a Previous Number

    1.Press Redial. Use the up/down arrow keys to scroll through your 10 most recent outgoing calls.
    2.Press Call to call the number displayed in the call record.

Voicemail

The first time you call your mailbox you are prompted to record your name and change the mailbox password. The name that you record is used in various system announcements and in the voicemail system directory search. Typically your mailbox number matches your extension number which is the internal number that people dial to call you.

Voicemail Quick Reference Guide First Time Log in Check Voicemail Personal Greetings

Voicemail Quick Reference Guide:

Quick Reference Guide
Play-Back Controls:
  • Press 0 to Skip Header
  • Press 1 to Reply/Forward
  • Press 2 to Restart
  • Press *2 to Skip to Previous
  • Press 3 to Pause/Resume
  • Press 23 to Replay Header
  • Press 5 to go Back/*5 to Restart
  • Press 6 to Advance
  • Press *# to Save and Skip Category
  • Press # to Save and Play Next
  • Press **4 to Play Next
  • Press *3 to Delete and Play Next
  • Press **8 to Undelete
  • Press *1 to Print Fax
Activity Menu:
  • Press 1 to Record
  • Press 2 to Get Messages
  • Press 3 for Personal Greetings
  • Press 5 for Personal Options
  • Press 6 for Outcalling
  • Press 7 to Scan Messages
  • Press *8 to Transfer
  • Press *9 to Wait
  • Press **6 for Directory
  • Press **7 to Re-Login
General Tips:
  • Press *4 for Help
  • Press **9 to Exit
  • Press *W to Wait
Check Messages from outside:
  • Call your phone number
  • During your recorded message, press *7.
  • Press your extension number and #
  • Enter your password followed by #

To log in for the first time:

    1. Press Message key.
    2. If you are dialing from your own extension, press #. Otherwise enter your extension number and press #.
    3. If a password has not been set yet, press #. You are asked to enter a new password.
    If a password has been set, enter your password and press #.
    4. Enter a new password and press #. Your password cannot be the same as your extension number or a set of repeated digits or consecutive numbers.
    5. Re-enter the new password and press #. You can change the password again at a later date.
    6. Record your name when you are prompted. You can record your name again at a later date.
    7. Press 1 and at the tone, speak your name.
    8. Press 1 again. Your recording is played back.
    9. Either press # to accept the recording or 1 to record again.
    10. After you log in, the voice prompts tell you what to do.
A summary of many of the options is given in Summary of Mailbox Options.
    · Press *4 for help at any time.
    · Press *7 to return to the activity menu.
    · Press # at the end of a menu to return to the previous menu.

 

Checking Voicemail

To log in for the first time:
    1. Press Message key.
    2. If you are dialing from your own extension, press #. Otherwise enter your extension number and press #.
    3. If a password has not been set yet, press #. You are asked to enter a new password.

  • If a password has been set, enter your password and press #.
    4. Enter a new password and press #. Your password cannot be the same as your extension number or a set of repeated digits or consecutive numbers.
    5. Re-enter the new password and press #. You can change the password again at a later date.
    6. Record your name when you are prompted. You can record your name again at a later date.
    7. Press 1 and at the tone, speak your name.
    8. Press 1 again. Your recording is played back.
    9. Either press # to accept the recording or 1 to record again.
    • 10. After you log in, the voice prompts tell you what to do.
    • A summary of many of the options is given in Summary of Mailbox Options .
    • · Press *4 for help at any time.
    • · Press *7 to return to the activity menu.
    · Press # at the end of a menu to return to the previous menu.

 

Personal Greetings

To record or re-record a personal greeting:
    1. Log in to your mailbox.
    • 2. Press 3 to select personal greetings. If you have selected any call types, you hear an announcement that lists the call types and the greeting assigned to that call type. For example you would hear “For internal calls greeting 1 active”.
    • · If the temporary greeting is active you hear an announcement that details the number of days that the
    temporary greeting is active for. Press 1 to deactivate the temporary greeting.
    3. Press 1 to create or change a greeting.
    4.Enter the number of the greeting (1 to 9) that you want to create or change.
    5. Start speaking your greeting at the tone.
    6.When you have finished press 1 to edit your greeting.
    7. Press 2 3 to play back the greeting that you have just recorded.
    8. Press # to confirm the recording. The number of the greeting that has just been recorded is announced. If you want to add to the recording, press 1. Start speaking the extra words, press 1 when finished.
    9. Press # to save the recording and not make active.