How can I use Portal Help?
Open your internet browser, go to the KCC home page and click on the KCC Web Portal link located at the bottom left of the page.
After clicking on the web portal icon, this portal login screen pops up. From here you will log in using your college or student identification number.
If you're unable to login, you will need to get your password reset. You can do this by stopping in at the Help Desk located in the library, Customer Service Center, Regional Center offices, or many Student Services departments. You will need some type of picture identification.
Portal Help Screen
When you click on Portal Help you will notice several questions under the heading of "Help Information".
After clicking on this question it will bring up “What’s my User ID”? screen.
After clicking "Submit" you will receive another screen giving you your User ID.
When clicking on Portal Help another one of the questions might be "Have you forgotten your Universal Password"?
After clicking this question, it will bring up a Password Management screen. Put in your kID# and click the search button.
After clicking Search it will take you to a Password Management screen to answer your hint questions. IMPORTANT- If you never set up your hint questions, you will not be able to complete this process.
Password Management Screen - Answer your hint questions
You will receive this screen indicating an error.
Welcome Screen - Logout
