Student FAQs for COVID-19 Class Changes

Last updated 1:34 p.m. June 30, 2020

Please note: All KCC campuses are currently closed until June 29 and all campus events are canceled through Aug. 31; our Spring 2020 semester is continuing in an online-only format with instructors and staff working remotely. Please visit for more information.

Here are answers to frequently asked questions from students about potential class changes due to coronavirus.

Do I need to monitor my student email account?

Yes. You should regularly monitor your student email account and communicate with instructors using your student email account. Check your KCC email account at least once per day.

How will the College’s decisions, based on COVID-19, affect my financial aid?

Contact Financial Aid for your specific circumstances at 269-965-4123 or

Am I required to wear a face covering on campus?

In accordance with the recommendations of health experts, KCC strongly encourages all students, employees and guests to wear face coverings in any campus setting where they are unable to maintain a 6-foot distance from others. In some areas, students are required to wear a face covering in order to receive certain in-person services, including tutoring, one-on-one library services and academic advising.

What if I have a disability that prevents me from wearing a face covering?

As we prepare to reopen our physical spaces to the community, we acknowledge that while the CDC recommends wearing cloth face coverings in public settings where other social distancing measures cannot be maintained, wearing a mask may be difficult for some people with disabilities. Specifically, masks may exacerbate some disability symptoms. For others, a mask may make it difficult to communicate effectively based on hearing or learning differences.

As a result, some KCC guests may not wear masks while others may ask you if you can remove yours so they can fully participate and benefit from KCC services. In these instances, KCC employees must consider reasonable modifications. A reasonable modification means changing a practice or procedure as needed to provide services to an individual with a disability.

Examples of reasonable modifications include:

  • Allow a person to wear a scarf, loose face covering or a face shield instead of a face mask
  • Move to a space where you can maintain 6 feet distance to meet with students
  • Offer telephone or video appointments
  • Utilize Plexiglas installments to safely distance from students
  • Wear a face shield

Are KCC counselors still available? How do I schedule a phone appointment with them?

Yes. Counselors are available and we encourage students to reach out to them. You can contact our counselors directly to schedule a phone appointment: Tim Bond at and Mitch Walinski at

I’m a current student and need to speak with my academic advisor. How do I schedule a phone appointment?

Current students can schedule a phone appointment with their academic advisor through Starfish, located in the Bruin Portal. Directions for scheduling appointments through Starfish are located on the Starfish Student Support page. New and returning students can schedule a phone appointment by first emailing the Academic Advising department at A directory of the Academic Advising department is also available online, if you wish to reach someone specifically.

If I don’t have Internet access, how will that affect my ability to take KCC classes?

Internet service providers are offering temporary free access to Internet service. If such a workaround is not available to you, work with your instructor on a plan for an Incomplete Contract.

If I don’t have a laptop computer, can I borrow one from KCC or apply for a loan to buy one for myself?

KCC has a limited number of laptops available for students who have a demonstrated need and who sign a formal agreement regarding the use of College equipment. Contact the KCC Help Desk for more information.

KCC students may be able to apply for a federal student loan to purchase a laptop. Contact KCC Financial Aid at 269-965-4123 or .

How can I request transcripts while KCC facilities are closed?

Alumni and former students can connect to the National Student Clearinghouse to request an official transcript. This secure electronic format is designed to expedite the process and give you additional delivery options. American Express, Discover, MasterCard and Visa are acceptable forms of payment. There is a $6.25 charge per transcript to send your transcript electronically. Please visit the Student Clearinghouse website at to process your electronic order. Be sure to verify with your receiving institution that they participate in electronic exchange to receive your transcript.

If I sign an Incomplete Contract, how will this affect my financial aid?

Contact Financial Aid for your specific circumstances at 269-965-4123 or Additionally, you may submit questions on KCC’s Virtual Services web page at

Can I transfer or graduate with an incomplete grade?

You will have to meet the requirements for graduation or the transfer institution. If you need the course for transfer or graduation, you will need to complete the Incomplete Contract.

Is the Morris Library open to students?

The Morris Library at KCC is reopening June 29 with modifications to access and services. Online access to a host of library services remains available at

How can I get help with online resources when the library is not open?

There is a 24-hour live chat reference help through the widget at the bottom left of all library pages.

What if I have overdue library books?

Due dates for all KCC materials checked out from the Morris Library have been extended. Fines for any MelCat items will be waived.

Will The Bridge and Student Services (Admissions, Records and Registration, Financial Aid, Advising, etc.) be available during the campus closure?

KCC staff and many campus services will be available remotely during the campus closure. Visit for contact information for the various departments. We’ll be updating this page with information and resources for students on an ongoing basis.

What about Lifelong Learning classes?

All face-to-face Lifelong Learning classes for the Spring 2020 and Summer 2020 semesters (through August) were canceled. Individuals who registered for a spring Lifelong Learning class will receive a full refund in the form they paid. Visit for more information.

Can I continue to serve at my community organization to complete my service-learning hours?

Students should not be serving at any community organization for their classes while KCC’s campus is closed. Communication about when students are able to start serving again will come from their instructors via KCC email.

What if I have a course in the community such as a clinical or experiential learning?

Students should communicate with their instructors via KCC email for more information.

What if I have a course in the community such as a clinical or experiential learning?

Students should communicate with their instructors via KCC email for more information.

What about training at the RMTC?

The College hopes to open face-to-face instruction and training at the RMTC later in the Summer 2020 semester. The latest information will be available on the Industrial Trades homepage when available.