Information Services

Information Services is responsible for providing various services in order to support campus operations in relation to technological needs. This is done through a variety of processes including systems analysis, design, maintenance, application development, implementation, product evaluation, training and troubleshooting. It is our goal to maintain the highest quality of support for current I.S. needs.

I.S. Mission Statement

The mission of the Information Services department is to support, encourage and enhance the use of technology by students, faculty, and staff at Kellogg Community College. Through exploration, research and development, we strive to deliver quality solutions that inspire the technology vision of the college. High standards of excellence guide the core support and development services we provide. To accomplish our mission, Information Services works collaboratively with campus users to provide leadership that emphasizes empowerment of the individual to meet our goals as a learning community.

I.S. Help Desk

Using computers, phones, and other technology can be frustrating if things do not work the way you expect them to work. Our staff members provide technology support and offer several resources and services that will allow you to resolve problems on your own if you choose. In addition, if you want to learn to use new software, applications, or systems -or just want to further your technical knowledge, you can take advantage of our training opportunities. We strive to assist with and resolve all technology-related issues.

Visit our online support pages

Contact the Help Desk

  • Call: 269-965-4148
  • Email: [email protected]
  • Visit: The Emory Morris Resource Center (Library BC Campus)

Fall/Spring Hours

  • Monday – Thursday 8 a.m. – 5 p.m.
  • Friday 8 a.m. – 5 p.m.

Summer Hours

  • Monday – Thursday 8 a.m. –  5 p.m.
  • Friday 8 a.m. – Noon

Have a technology emergency?

After-hours Emergencies: The I.S. Help Desk is only able to offer after-hours support for emergencies, such as campus network outages and assisting with technology issues that prevent a class from running. Employees may submit a ‘Priority 1’ work order  and someone will contact you shortly if it is an emergency.

After-hours non-emergencies can be reported 24 hours a day seven days a week via our voice mail or email services. Simply leave the message with the spelling of your name, your KCC ID number, and a return phone number and we will get back to you in the order the messages are receive.